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Refund & Returns Policy
Rückerstattungs- und Rückgaberecht
Your satisfaction is our priority – Clear, fair, and transparent policies for all digital software purchases at MSBestKeys
30-Day Money Back Guarantee
Our Commitment to Customer Satisfaction
At MSBestKeys (operated by B.M.O.K LLC), we understand that purchasing digital software licenses online requires trust. That’s why we’ve created this comprehensive refund and returns policy specifically designed for our digital products. We stand behind every genuine Microsoft license we sell with confidence and transparency.
Important: This policy applies exclusively to digital software licenses delivered electronically. As we don’t ship physical products, traditional “returns” don’t apply – instead, we focus on ensuring your digital license works perfectly or providing a full refund.
Our 30-Day Money Back Guarantee
We offer a comprehensive 30-day money back guarantee on all digital software licenses purchased from MSBestKeys. Here’s exactly what this means for you:
Day 1-7: Immediate Support Phase
If you experience any activation issues, our technical team will work with you to resolve them immediately. Most issues are resolved within hours.
Day 8-14: Extended Troubleshooting
For complex cases, we provide extended support including remote assistance, alternative activation methods, or replacement keys.
Day 15-30: No-Questions-Asked Period
If we cannot resolve your issue or you’re unsatisfied for any reason, receive a full refund – no complicated forms or explanations required.
When You Qualify for a Refund
Your purchase is eligible for a full refund under these specific circumstances:
✅ Activation Failures
The license key doesn’t activate after following all provided instructions and working with our support team.
✅ Wrong Product Delivered
You received a different software license than what you ordered (we’ll offer replacement or refund).
✅ Duplicate Purchase
You accidentally purchased the same license twice (we’ll refund the duplicate immediately).
✅ System Incompatibility
The software genuinely doesn’t work with your system despite meeting stated requirements.
Important Exclusions
To maintain fairness and prevent abuse, refunds are NOT available in these situations:
❌ Situations Where Refunds Cannot Be Provided:
- Change of Mind: You decided you don’t need the software after successful activation
- Found Cheaper Elsewhere: Price differences discovered after purchase
- Already Activated: The license has been successfully activated and is in use
- Failure to Read Requirements: Purchasing incompatible versions despite clear specifications
- After 30 Days: Refund requests made beyond our 30-day guarantee period
- Violating Microsoft Terms: Issues arising from using licenses in ways that violate Microsoft’s terms
How to Request a Refund
We’ve made our refund process simple and straightforward. Follow these steps:
- Contact Our Support Team via one of these methods:
- Email: contact@msbestkeys.com
- WhatsApp: +1 (937) 560-4830
- Phone: +1 (307) 243-8196
- Provide Your Order Information:
- Order number or transaction ID
- Email used for purchase
- Brief description of the issue
- Work With Our Team – We’ll first try to resolve any technical issues (usually takes less than 24 hours)
- Receive Your Refund – If we can’t fix the issue, your refund is processed within 2-3 business days
💡 Pro Tip: Most activation issues are resolved quickly with our support team’s help. We encourage you to reach out before requesting a refund – we’re here to ensure your software works perfectly!
Understanding Digital Product “Returns”
Since we sell digital licenses, not physical products, here’s what makes our policy unique:
🔑 No Physical Returns Needed
Digital licenses can’t be “returned” like physical items. Instead, we deactivate the license on our end and process your refund.
⚡ Instant Delivery Consideration
Since delivery is instant, we focus on ensuring keys work immediately. Our support team is available 24/7 for activation help.
🛡️ License Protection
Once refunded, the license key is permanently deactivated to prevent fraudulent use and protect both parties.
Refund Processing Timeline
We process refunds quickly and keep you informed throughout:
Need Help? Contact B.M.O.K LLC Support
Our dedicated support team at MSBestKeys is ready to assist you with any questions about our refund policy or help resolve technical issues:
Email Support
contact@msbestkeys.com
Response within 24 hours
WhatsApp Support
+1 (937) 560-4830
Quick responses
Phone Support
+1 (307) 243-8196
Business hours (MST)
Your Satisfaction is Our Success
At MSBestKeys, we’re committed to providing not just genuine Microsoft licenses, but also peace of mind with every purchase. Our refund policy reflects our confidence in our products and our dedication to customer satisfaction.
Remember: This policy was last updated on July 2, 2025, and applies to all purchases made on or after this date. B.M.O.K LLC reserves the right to update this policy with notice to customers.